“When my husband and I first met Susan, we were just starting to get an idea of what we would like in our ideal home. We stopped by an open house in our neighbourhood, making it clear that we were a few years away from making the jump. Even though we weren’t prospective buyers for that particular home, Susan gave us SO much useful information and chatted for quite a while. We knew instantly that we would be interested in working with her in the future. We stayed in touch, and a few years later, she had a listing for a family sized home in our preferred neighbourhood. It was beyond our initial anticipated budget, and we never thought in a million years we would be able to get into such a beautiful home – thankfully we were so wrong!! Susan’s team facilitated a stress-free purchase, where we were able to get the property UNDER ASKING in the crazy GTA market in Oct 2020. They also gave us a lot of information about how selling our condo would look before we decided to go through with everything, which gave us a lot of piece of mind when we bought before having sold off our property first (we had no problem selling it off!). Her teammate Jessica was fabulous in coordinating all of the paperwork, negotiations, and walk-throughs of the home – not to mention the team was able to help us out when one of the appliances gave us trouble once we were in. She also took us through to see several other properties before we started re budgeting to get our dream home in the end. I would recommend working with Jessica and Susan to anyone looking to sell or purchase their dream place. They are easy to be in contact with, so personable, and pay attention to the little things that add up to be so important. Thank you!!”
I just wanted to send a big shout out to STG and especially Meliza for leasing out the Coach House. Meliza has been absolutely terrific and her customer service has been what I would classify as exceptional. You have a great partner and I’m sure you’ll enjoy continued success with staff like her.
Thanks so much for helping and representing us to sell our home.
When my wife and I were contemplating to sell, we had the outmost confidence, without reservation, that Susan Taylor Real Estate Group would be the best fit for our needs.
There is an old saying that a “Happy customer is a Return customer”. This holds strong and true with us.
This is so important when making such significant investment of selling\buying a home. Furthermore, the relationship we have built and strengthened over the the last 10+ years – 3 homes later – has definitely been a fun roller coaster ride. :).
Throughout the process, you supported and understood our position, requirements and expectations. You “Taylored” 😉 your effort to ensure we were equipped with the relevant and current info for us to make such important decisions. In addition, we felt that you also educated us with the current market conditions and provided realistic expectations.
You also listened to our concerns, options, scenarios… collaborated with us in decision making and answered all our questions. Your confidence in selling our home helped put us at ease and reduce the stress considering these unprecedented pandemic times and Real Estate Market.
We are very grateful for the outcome of our quick sell.
Thanks so much for your professional service, detailed attention and support during our home selling process.
Until next time..;)
Susan and Jessica were a pleasure to work with in my search for a new home in the GTA. My family was moving to Ontario from out of province, and due to quick occupancy dates for my old home, we were only left with a period of 1 week to find a new home in the middle of a pandemic in May. What was originally a stressful situation under difficult circumstances, Jessica made it easy for us, scheduling numerous showings for us every single day of the week, determined to help us find the perfect home. We had a particular set of requirements in our search, including a good school zone, safe neighborhood, modern kitchen and bathrooms, hardwood floors in the bedrooms… the list goes on. Needless to say, finding the perfect home was no easy task, especially with my wife’s high standards! However, Jessica was up to the task, as she showed us over 30 homes in that 1 week time span. On the last day, we eventually found a beautiful detached house in Newmarket that my family now calls home. We have to thank Jessica for putting in the extra hard work and research for us throughout the search and negotiation process. We also appreciate the trips she made to the property on our behalf for the inspection, since we were not in town.
If you are looking to purchase a new home in the GTA, I would highly recommend Susan and Jessica for your realtor needs. Jessica is friendly, professional, knowledgeable, prompt, and quite honestly, one of the hardest working people I’ve met. In fact, I personally referred Jessica to my parents in their most recent search for a new home, where Jessica repeated her efforts. After just a few days, my parents’ impressions and sentiments towards the Susan Taylor Real Estate Group mirrored mine.
“Susan Taylor and her team did a fantastic job in the sale of my century home in Old Markham Village! I crazily decided to sell a unique historic home in the height of a pandemic, but that didn’t deter Susan at all. She began by making terrific recommendations on how I could prepare the house for sale. Her suggestions were based on her vast experience and knowledge of the industry, and were easy to implement. Once the house was prepped and staged, Susan posted the listing with beautiful pictures of the house and yard, covering various perspectives of streetscapes, backyard views and rooms. She then went above and beyond by holding her first ever “Zoom Open House”. With several prospective buyers on the call, she eloquently described the features of the home and answered any questions that arose.
The house was only listed for a month when a buyer came in at full asking price! Susan expertly negotiated the sale and continued to make recommendations based on the results of a home inspection and questions from the buyer. Selling a house can be a stressful event but, with Susan’s calm nature and professionalism, I was able to navigate the process with little to no stress at all! This is the second time I’ve worked with Susan – once as a buyer and once as a seller. I strongly recommend Susan Taylor and her team to manage your real estate needs and hold your hand through the process. She won’t let you down!”
“Recently I decided to move in with my daughter and rent my condo. As a first time landlord, I really needed a professional to guide me through the process and take care of advertising, showings and vetting potential tenants. I could not have done this without Susan and her team. Susan and Meliza were extremely professional and really communicated everything to me. They made what could have been an overwhelming task to be a fun collaboration and an overall great experience. I wouldn’t hesitate to work with Susan again.”
“Susan and her team were extremely professional throughout our entire selling and purchasing process. We never could have imagined having to sell a house during a global pandemic but Susan maintained incredible positivity and reassured us of her confidence in the market for our home.
When the market went into lockdown Susan and her team identified new and creative ways to market our house. She provided us with constant communication on the market.
Truly a pleasure to work with Susan and her team. We would strongly recommend her for anyone looking to sell their home. Thank you so much for making a stressful time an extremely positive experience.”
“I have to start by thanking you and Meliza with the sale of my property. I appreciate your calmness and willingness to help me navigate this stressful time for me, that began with my renter through to this sale. It helped to know that I could contact you and speak frankly with you about my concerns.
I appreciate all your efforts, and wish you and your team nothing but continued success now and in the future.
All the best and thanks again.”
“Susan and Meliza,
I can’t begin to thank you enough for the truly outstanding service that you provided to list AND sell my home in one week, over asking! Selling a home during a pandemic could have been an extremely stressful event, but your knowledge of the market, advice to prepare my home for sale, and support every step of the way made it such a positive experience.
Susan, you went above and beyond what I expected from a realtor. You truly put the best interests of your client first. Combined with your stellar marketing, project management, sales, and negotiating skills, you are the complete realtor package. Thank you, thank you, thank you!”
“Susan and Meliza,
We want to thank you for the outstanding service you provided us to sell our townhouse. Selling the house during these very uncertain times could have been a very stressful event, but your knowledge, insights and professionalism made the whole process a very positive experience for us.
Susan, we were very impressed with the time you spent with us leading up to listing the house. Meeting with us every week to assess the market situation during the COVID-19 pandemic really helped us to gain your insights and lean on your opinions on our options.
We are extremely happy with the outcome of our listing. I would recommend Susan and her team to anyone looking to buy or sell a house.
“We sold our home in Markham in January with the goal of downsizing and moving into Durham Region. We had our eye on a couple of communities there. For a while we were very worried that we wouldn’t find a home because In the early part of this year, there were bidding wars on every house we liked! And then when COVID hit, the selection of available homes became scarce! Jessica really understood the community vibe we were looking for, and introduced us to some neighborhoods that weren’t originally on our radar. We ended up finding a bungalow that we loved in one of those areas. You always know when you’ve found your house. You walk in, and you just feel comfortable. Jessica was very effective at getting us through the negotiation and anticipating the other party’s responses. She and the team pulled together a thorough Home Inspector, and contractors who gave us solid guidance on costs associated with changes we want to make to the home. We were always comfortable that our best interests were their first priority.
Extending your entire team a huge Thank You for all of your help in our recent home purchase and sale. If this process isn’t stressful enough, we managed to work through it during a global pandemic, and your team was there for us every step of the way. Special thanks to Susan for her patience with us as we navigated the market to find the right home that fit our tastes and checked the appropriate “want” boxes. We toured a lot of homes beginning in the fall of 2019, and never felt rushed or pressured to make a decision on something we weren’t thrilled about. Your team was always professional, prepared, and thorough in the detailed work needed to complete this process and we never questioned our decision to complete this process with you. Additionally, when we asked for references to associated professions, all of your recommendations have been equally classy and professional in what they do. This speaks volumes to your integrity and your interests in providing the best service to your clients. Without a doubt, we would do this all over again with your team and would gladly recommend you to friends and family who are seeking real estate guidance.
She put together a schedule for us with the steps that we would all take to get the house ready to put on the market. We were very happy with the level of communication. Really spot-on. They always kept us in the loop, and If we had questions, we reached out and got an answer right away. We could have gone sideways with anyone else, but they kept us on track!
The sale went really well, and we received a price above our expectations. We will, and have, recommended Susan Taylor Group to our friends.”
Susan and Meliza were very quick to understand my underlying rationale for wanting the new place, and were equally quick to find options that suited my space needs and my budget requirements.
The time between my texting Susan that I wanted to find a new place and my taking possession of the new place was 2 weeks. Susan’s team’s research and turnaround was great, and Susan’s coaching in the offer process was integral to my offer being accepted immediately.
I’m looking forward to starting the next chapter of my life with my kids in a wonderful new home.”
Buying a home in a multiple offer situation was scary, especially because we really only took 48 hours to make the decision that we wanted to move! We never would’ve had the confidence to make things happen that quickly if we didn’t trust Susan’s expertise to guide us through the process. Despite us being one of multiple buyers vying for this property, Susan was able skillfully negotiate and secure it for us at a price that was in the range of market value.
We bought this home without having our current house even close to being ready to put on the market and that was a huge stressor for our family! But Susan, her Team, and their network of qualified tradespeople quickly descended on our home, put together a plan, and our house was ready for showings within a couple of weeks. It presented beautifully and it sold the first week.
We have a busy family… we couldn’t have managed having our house on the market for a long time! Susan knew the market in the neighbourhood and had no hesitancy on her recommended strategy to sell our home. While there were similarly sized and aged houses that had been on the market for months, she was able to get ours sold very quickly at a price we were happy with.
“Selling a home is always stressful; so, why not go with a wonderful, supportive team to help reduce the worry. Susan Taylor and her team were positive and professional – and it doesn’t hurt to have a sense of humour. Susan was encouraging and optimistic. When having a low day, Susan would perk us up again and fill us with hope. She was honest and knowledgeable. She has good instinct, too! I have recommended Susan Taylor to friends and family. We wish we had listed our home with her sooner”
“I can’t say enough about how knowledgeable, personable and professional Susan and Meliza have been with the leasing out of my condo. They carefully screened the people that were interested and I found a great tenant , very quickly through them! They made an otherwise stressful situation , very easy and seamless”
“Susan is amazing and true to her word. She was so easy to work with and very knowledgeable about the area and the market. She came into our home, let us know a little about herself and how she would market our home. She made some suggestions (yes she suggested, never told us) on a few things that needed to be done. Susan made us feel very comfortable, explained everything in great detail and was very accommodating to us. Thank you Susan, you are truly an expert in your field. Looking forward to working with you again”
Susan’s reliability, efficiency and professionalism made the process of buying our first place an experience to cherish! Susan helped us understand the entire home-buying process in great detail and was always open to answer any questions that came up along the way. Being well-informed and feeling that you could always count on her expertise was key in helping us enjoy the process!
“Susan Taylor was recommended to me by some friends who had worked with her previously – and they were so right! Our particular circumstances were challenging because my sister and I were selling a Markham condo but neither of us lives anywhere near Markham. Susan was friendly, knowledgeable, organized, hard working and very professional. She made our challenging situation into a walk in the park and even though we live far away she was always on top of things, always communicating and super responsive. Together with her team, Susan closely managed every aspect of the sales process including market analysis, staging, open houses, showings, social media exposure, etc. The staging she recommended turned out to be first rate, we could hardly believe it was the same dated condo that we started with. Susan was even able to help us with the property management office and with local trades people to take care of some minor repairs and painting before the property was listed. Amazing!
In summary, working with Susan was a delight. She made every aspect of this experience painless despite the challenging circumstances and we were extremely satisfied with the end result. Susan brought in multiple offers, the property sold quickly and we received more than our asking price. How could we possibly do better than that? Susan Taylor is the best and I would recommend her to anyone!”
Working with Susan Taylor has been a pleasure – we were in need of a quick sale, we saw Susan’s listings on our streets getting tons of showings and they go quick! We decided to give Susan a call and on the very first meeting she showed up with a very comprehensive marketing plan and a fresh market analysis for our neighborhood. If your property is in need of staging/repairs Susan knows exactly who to bring in. At no point did our family feel uneasy about our sale, Susan had our backs. We would highly recommend Susan’s services as a realtor.
Not only did we sell our first home, but we also sold the “family” home that my husband grew up in, so this was a very personal experience for us. Susan completely understood what we were feeling, and helped us set realistic goals while empathizing with our emotional connection to the house. She was so responsive and collaborative, keeping us on track with our checklist of action items and updating us frequently about other real estate activity within our area. We really were one team, and this type of support was exactly what we needed to navigate the selling process.
“Susan Taylor is AMAZING! ⭐️ I would recommend her to anyone looking to buy or sell – she has my glowing recommendation! She is very experienced and knowledgeable about market, and is an excellent communicator. She is straightforward, honest, and a pleasure to work with.”
“Susan, as always is wonderful to work with. This is my second time I have used Susan’s expertise, knowledge and guidance to lease my property and as usual, she delivers! She leased my property in 10 days and made every step of the process as easy as you would hope. I would recommend her and her team to anyone who is looking to sell, lease or buy a property.”
Susan always makes working with her so easy. Always professional and extremely knowledgeable about the current market, I’m always confident in her honest advice which helps guide us through making the right decisions. I’m also very appreciative of all the little details she and her team take care of along the way. In our last transaction, Susan helped find us a new tenant for our property in record time, less than a week! I don’t hesitate to recommend Susan to anyone looking to rent, buy or sell, her expertise coupled with efficiency and a personable approach to representing your needs is everything you could ask for. Thank you for all your help Susan & Meliza!!
My experience with Susan was everything you could hope for when selling your home! I liked her strategies for marketing and negotiating, and I really appreciated being kept so well informed throughout the process. Susan’s education and experience gave me confidence that she could do the job, and she delivered.
…thx to Susan Taylor for her positive, tenacious, professional, yet no-pressure style…
…additional kudos to her A+ team…always on point…I highly recommend…
…a great experience start to finish…
Overall, I was very pleased with the service that Susan and her team provided while working to sell my mother’s house at 35 Eastlea Cres. Their customer service was excellent from beginning to end, and I always felt as though they were keeping me well informed of anything that was happening or going to happen, throughout the entire process from listing to the sale of the house. They were also always available when I needed more information and took the time to answer all of my questions.
My biggest fear was that the house would be on the market for a long time, and would not sell at price we would be happy with. Susan and her team were wonderful at advertising the listing, and worked hard to ensure that the viewings were being scheduled consistently. Susan and I kept in close contact about the feedback and potential buyers, and she was very helpful in explaining and keeping me informed about the current market.
The result of working with Susan and her team to sell my mother’s house was that they were very well organized and took care of all of the details so that we didn’t have too. They kept me informed and ensured my mother and I were happy with everything they did to clean, prep and stage the house, listing the house (including the list price), etc. Having the team take care of the process from beginning to end was so helpful, it allowed me more time to concentrate on moving my mother into a retirement home and I’m very grateful for that.
Susan Taylor was referred by a neighbour who sold his house in 2015. During the initial meeting we could feel that Susan is a very experienced real estate agent.
After the first meeting we were confident that she was the right person that we wanted to entrust to get the house sold at the best price possible in this buyer’s environment. During that meeting, she provided us with her suggestions on how to start preparing the house before the stager came in for a consultation and recommendations.
She also kept us updated on the market trend in the area until the house was ready to hit the market.
With her marketing background, our house was advertised in such a way as to attract the interest of as many potential buyers as possible.
Susan has no doubt a very great negotiating skills as she has been able to sell our house in 5 days after it was listed at the best price possible in this difficult market.
Susan Taylor was the right woman for the job! Her superior knowledge, professionalism, level of communication, negotiation skills, and marketing tactics were what sold our home. Our biggest fears about the process of selling our home were that it would be sitting on the market for a long period of time, and that we would not receive offers that met our expectations. Susan eliminated those fears with her persistent community outreach and top tier marketing that brought many potential buyers thorough our home and resulted in multiple offers during a volatile period in the housing market.
Before working with Susan, we had been listed with another Realtor. We did get showings, but there was no movement and we received minimal feedback. Susan proved to me that she was a go-getter. She brought in a contractor and a stager and completely refreshed the look of our home. She shared all feedback from showings in a timely fashion. With the enhanced presentation of our home and aggressive marketing, our house sold 6 days in a very difficult market.
From our initial meeting, and throughout the listing, staging, negotiating and selling process, I was very impressed by Susan’s experience, knowledge, professionalism and boundless energy. I greatly appreciated Susan’s promptness at returning calls and her numerous trips to assess properties with me. I also must note her attention to detail and her keeping me continually informed. Susan’s efforts on my behalf far exceeded my expectations.
It never occurred to me not to hire Susan Taylor to represent me in the sale and purchase of my homes. Susan and I met when we both worked in the corporate world in the early 2000s, and I have always known her to be personable, knowledgeable and professional. With the purchase of my new home, Susan educated me on market values in the area and the potential of the home and neighbourhood so that I could be confident about my offer price. With the sale of my former home, we went through a similar analysis to determine market value, and then Susan employed an effective strategy to prepare the home for showings, market the home to bring in potential buyers, and negotiate the best sale price possible on my terms. She left me feeling like I had just made the best decision I’d made in years!
Professionally, Susan Taylor was thorough and detailed in the process of selling our home. She has a network of different support companies she leans on to improve the appeal of the home prior to selling. For example, her stager provided recommendations which included some painting to update and refresh some of our rooms, and staging our home for selling appeal. Since Susan was informed of the comparable homes in the area that sold, and were currently available or coming soon to the market, it helped us understand her pricing recommendation for our house. Overall, we were happy and glad with Susan Taylor as our Realtor. She has great social and negotiating skills, is a hard worker and an enthusiastic individual with many years of experience in the real estate industry.